The goods subject to these general terms and conditions are offered for sale by Servetto S.r.l., with registered office at Via Brughetti 32, 20813 Bovisio Masciago (MB), Italy, registered at the Monza and Brianza Chamber of Commerce in the Register of Companies No. 01144120159, fiscal code No. 01144120159, VAT No. 00704600964, hereinafter “Supplier”
1.1 The term “online sales agreement” refers to an agreement of sale relating to the Supplier’s tangible movable property, which is entered into by the Supplier and the Purchaser as part of a distance selling system using telematic tools, managed by the Supplier and carried out in compliance with regulations governing distance contracts.
1.2 The term “Consumer” means a natural person who acts for purposes which are unrelated to any business, trade, craft or professional activity carried out.
1.3 The term “Professional” means a natural or legal person who acts in the course of their business, trade, craft or professional activity, or an intermediary thereof.
1.4 The term “Purchaser” means, where compatible with the rules applicable, the Consumer or the Professional. Where these terms and conditions refer to rights and protections provided for under consumer protection regulations, such provisions shall apply exclusively to the Purchaser who qualifies as a Consumer.
1.5 The term “Supplier” means the party identified in the heading of these general conditions, i.e. Servetto srl-.
1.6 These general conditions of sale form an integral and substantive part of the purchase agreement. Before submitting an order, the Purchaser is required to carefully read these General Conditions of Sale, which are made available in a printable and storable format. By ticking the relevant box prior to confirming the order, the Purchaser declares that they have read, understood and accepted these Conditions. The purchase cannot be completed unless the box is ticked.
1.7 These general conditions are accessible and available for consultation at www.servettocose.com.
2.1 Under this agreement, through the use of telematic tools, the Supplier sells and the Purchaser purchases remotely the goods indicated and offered for sale on the website www.servettocose.com.
2.2 The products are described in the respective product datasheets available at www.servettocose.com.
3.1 A product is ordered in the following ways: the Purchaser shall select the desired product, click on the drop-down menu to view the available shipping countries, and click on the “Add to cart” button. Once all desired products have been added to the cart, a partial order summary screen will appear, which will also show the applicable taxes. The Purchaser may add further products to the cart or, by clicking on the “Proceed to checkout” button, access the order summary screen. By clicking “Proceed to checkout” again, the “Personal information” screen will open. The user shall then register by providing a valid email address, read the Privacy and Cookie Policy and the General Conditions of Sale, tick the relevant boxes, confirm that they are of legal age, and provide consent, by ticking the relevant box, to the processing of personal data to complete the sale. Alternatively, if already registered, the user shall log in and click “Continue”, then select the relevant customer type, i.e. “Private-consumer” or “Professional – company”, and complete the relevant form with their personal details. By clicking “Continue”, a screen will open displaying the available shipping/collection-at-the-company options. The user shall select the preferred option, and the system will indicate the applicable shipping costs. The user shall then click “Proceed to payment” and, after selecting the preferred payment method, shall click the relevant button to accept the general conditions of sale, and shall also be informed of the right of withdrawal if they are a consumer, in accordance with subsequent Article 10 of the general conditions of sale. At this point, by clicking “Place order and pay now”, the Purchaser expressly acknowledges that submitting the order entails an obligation to pay the stated purchase price. Once the selected payment method has been completed, an order confirmation screen will appear containing a summary of the order placed. The confirmation will automatically be sent to the e-mail address provided during registration. The order may be completed:
3.2 Following confirmation of the order by the Purchaser, the system shall automatically send a written confirmation on a durable medium (email) containing: these General Conditions of Sale; a summary of the products ordered and their respective unit prices; the total order price, including VAT (where applicable) and shipping costs; information regarding the right of withdrawal and withdrawal procedure (online, by email or using the relevant form); the Privacy and Cookie Policies; and the Order Number, to be used in all subsequent communications.
3.3 Once the Supplier has verified receipt of payment and product availability, it shall arrange for shipment within a minimum of 2 (two) days and a maximum of 30 (thirty) days, or shall communicate the date on which the product will be available for collection, if this option has been selected.
3.4 The Supplier reserves the right to determine whether to accept the orders it receives or not. If the Supplier is unable to accept an order, it shall notify the Purchaser of its refusal within 30 (thirty) days of receipt of the order and shall refund any amounts already paid.
3.5 The Purchaser undertakes to provide truthful information when placing the order and hold the Supplier harmless from any liability arising from errors attributable to the Purchaser.
4.1 All of the selling prices indicated on the website are expressed in Euros and are inclusive of VAT (where applicable) and all other taxes, with the exception of any customs duties.
4.2 Shipping costs are not included in the purchase price. They are calculated and clearly communicated to the Purchaser before the order is submitted, on the order summary/shipping selection screen, so that the Purchaser can review them before proceeding to payment.
4.3 Prior to the conclusion of the agreement, the Purchaser receives the pre-contractual information required under Article 49 of the Italian Consumer Code. This includes the characteristics of the goods (as detailed in the data sheet), the total price, shipping costs, payment and delivery methods, the privacy and cookie policy, the right of withdrawal, and the procedure for exercising such right. For agreements completed as of 19 June 2026, the website provides the online withdrawal function referred to in Article 54-bis of the Italian Consumer Code, together with confirmation of receipt sent without undue delay on a durable medium.
4.4 Following the conclusion of the agreement, the Purchaser shall receive a summary of all pre-contractual and order information on a durable medium (email).
5.1 Payment may be made by credit/debit card (Visa, Mastercard, Maestro, American Express, PagoBancomat), PayPal or advance bank transfer, according to the methods made available on the website.
5.2 In the event of payment by advance bank transfer, it must be received within 10 (ten) days of submission of the order. If payment is not received within this period, the order shall be considered cancelled.
5.3 All refunds shall be made without undue delay and, as a general rule, using the same payment method used for the original transaction, unless otherwise agreed with the Purchaser and provided that this does not result in any additional costs for the Purchaser.
5.4 All communications relating to payments shall take place via a secure connection. The Supplier guarantees that payment information shall be stored in compliance with applicable data protection regulations.
6.1 The Supplier shall deliver the products ordered by courier to the address provided by the Purchaser.
6.2 The Supplier shall carry out the order within a minimum of 2 (two) days and a maximum of 30 (thirty) days from the date on which the purchase price is credited, unless the Purchaser is notified that the order has not been accepted pursuant to Article 3.4.
6.3 Delivery times, except in cases that are not attributable to the Supplier, may vary from a minimum of 2 (two) days to a maximum of 30 (thirty) days from the date on which the price is credited.
6.4 If a package appears externally damaged upon delivery, the Purchaser or recipient shall inspect the contents in the presence of the carrier and record any damage identified in writing.
6.5 Deliveries are made throughout Italy and in the following countries: Austria, Belgium, Bulgaria, Croatia, Denmark, Estonia, Finland, France, Germany, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Czech Republic, The Republic of San Marino, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Hungary.
7.1 The Purchaser may choose the “Collect from Servetto S.r.l.” option when completing the order.
7.2 The Purchaser shall be notified by email when the product is ready for collection, within a minimum of 2 (two) days and a maximum of 30 (thirty) days from the date on which the purchase price is credited. From the date of such notification, the Purchaser has 30 (thirty) days to collect the product.
7.3 When collecting the product, the Purchaser or the person authorised by the Purchaser must show:
7.4 The Supplier shall verify the identity of the Purchaser or authorised person. A copy of the ID may be made only where strictly necessary for security purposes, fraud prevention or the management of disputes relating to collection, with processing limited to necessary data and in compliance with GDPR 2016/679. An appropriate privacy policy shall be provided to the person collecting the product.
7.5 The product shall be delivered upon signing a collection receipt.
7.6 If the product is not collected within 30 (thirty) days from the date of notification that it is ready for collection, the Supplier shall notify the Purchaser that the agreement shall be deemed terminated unless collection occurs within a further period of 15 (fifteen) days. In such event, the Supplier shall refund the purchase price paid, less any directly incurred and previously disclosed costs, where applicable.
8.1 Product availability is subject to change, depending on the orders received.
8.2 If an order exceeds the quantity of products available in stock, the online purchasing system will not allow the order to continue.
9.1 The Supplier shall not be held liable for disruptions due to force majeure or unforeseeable circumstances, such as accidents, theft, fires, explosions, strikes, earthquakes, floods or similar events which fully or partially prevent the order from being executed in the time and manner agreed.
9.2 Except in the case of wilful misconduct and gross negligence, the Supplier shall not be held liable for disruptions resulting from the use of the internet beyond its control.
9.3 Should the agreement not be performed for reasons not attributable to the Supplier, the Purchaser shall retain all rights provided for by law and these general conditions.
9.4 The Supplier shall not be held liable for any fraudulent use of payment methods by third parties, provided that the Supplier proves that it has taken all possible precautions in accordance with due diligence.
10.1 Right and time limit. The Consumer shall have the right to withdraw from the agreement without having to provide any reason and without incurring additional costs than those specified under Articles 10.7 and 10.8 below, within 14 (fourteen) days.
10.2 Start of withdrawal period. The withdrawal period starts:
10.3 How to exercise the right of withdrawal. Prior to expiry of the withdrawal period, the Consumer shall inform the Supplier of their decision to withdraw from the agreement. For this purpose, the Consumer may:
The right of withdrawal shall be deemed to have been validly exercised if the notice of withdrawal is sent before the expiry of the withdrawal period.
10.4 Failure to provide information. If the Supplier has failed to provide the information on the right of withdrawal required under Article 49, para. 1, letter h) of the Consumer Code, the withdrawal period shall expire 12 (twelve) months after the end of the initial withdrawal period. Should the Supplier provide such information within that period, the withdrawal period shall expire 14 (fourteen) days after receipt thereof.
10.5 Refund. In the event of withdrawal, the Supplier shall refund all payments received from the Purchaser-Consumer, including standard delivery costs, without undue delay and within 14 (fourteen) days from the date of notice of withdrawal, using the same payment method, unless agreed otherwise and provided that the Consumer incurs no costs. The Supplier may withhold the refund until it has received the goods or until proof is given that they have been shipped.
10.6 Return of goods. The Consumer shall return the goods without undue delay and within 14 (fourteen) days from the date of notice of withdrawal. The deadline is met if the goods are shipped before the period expires. Returns may be made via: a) delivery directly to the premises of Servetto S.r.l., Via Brughetti n. 32, 20813 Bovisio Masciago (MB), after arranging a day and time with the Supplier; b) shipping by courier or postal service to the address specified above, at the Purchaser-Consumer’s expense. The Purchaser-Consumer is required to return the products in the following conditions: intact in their original packaging where possible (boxes, protective materials and any accessories included in the package); and accompanied by all accessories, manuals and documents included in the original package. We recommend using suitable packaging for shipping and keeping the shipping receipt as proof of return. No specific shipping method is required; however, the Purchaser-Consumer is liable for any loss of or damage to the goods during return transit, unless such damage is attributable to defects in the original packaging.
The Consumer may handle the goods solely to the extent necessary to establish their nature, characteristics and functioning. The lack of original packaging shall not, in itself, result in the forfeiture of the right of withdrawal, without prejudice to the provisions of Article 10.8 below regarding any diminished value of the goods.
10.7 Return costs. The direct costs for returning the goods are charged to the Consumer, as specified in the pre-contractual information.
10.8 Liability for diminished value. The Consumer is liable for any diminished value of the goods resulting from handling beyond that necessary to establish their nature, characteristics and functioning. The Supplier may deduct this diminished value from the refund due.
10.9 Effects of withdrawal. Withdrawal terminates the parties’ obligations to perform the agreement. If the goods are not returned within the specified time limit, the Supplier may take any necessary actions to recover them.
10.10 Exclusions. The right of withdrawal is excluded in the cases provided for under Article 59 of the Consumer Code, including the supply of goods which have been made to measure or clearly personalised.
11.1 The statutory guarantee of conformity applies to agreements concluded with the Consumer pursuant to Articles 128 et seq. of the Consumer Code.
11.2 The Supplier is liable towards the Consumer for any lack of conformity existing at the time of delivery of the goods and that occurs within 2 (two) years from the delivery.
11.3 Unless proven otherwise, any lack of conformity that occurs within 1 (one) year from the date of delivery is assumed to have existed on that date, unless this assumption is incompatible with the nature of the goods or with the nature of the defect.
11.4 Any action brought to claim defects that have not been maliciously concealed are subject to a limitation period of 26 (twenty-six) months from the delivery of the goods.
11.5 Consumer goods comply with the agreement if they meet the subjective and objective requirements for conformity set out in Articles 129 and 130 of the Consumer Code.
11.6 In the event of a lack of conformity, the Consumer is entitled:
The Consumer does not have the right to terminate the agreement if the lack of conformity is minor.
11.7 Notification of lack of conformity. Notification of a lack of conformity may be submitted in writing by email to info@servettocose.com, by Certified email to servetto@pec.it or registered mail to Servetto S.r.l., Via Brughetti n. 32, 20813 Bovisio Masciago (MB), with a description of the defect and indication of the order number or proof of purchase. The Supplier shall, within a reasonable period, communicate the procedures for handling the request, specifying whether it is willing to proceed with the request or the reasons preventing it from doing so.
12.1 The Supplier, pursuant to Articles 114 et seq. of the Italian Consumer Code, is liable for damage caused by faulty goods being sold if the company fails to inform the injured party of the identity and address of the manufacturer or its supplier within three months of the request being made.
12.2 The request must be sent in writing to Servetto S.r.l., Via Brughetti n. 32, 20813 Bovisio Masciago (MB) or via certified email to servetto@pec.it or by email to info@servettocose.com, indicating the product and date of purchase, and attaching the receipt.
12.3 In any case, the injured party must prove the defect, the damage and the causal link between the defect and the damage.
The ”SERVETTO” trademark is the exclusive property of Servetto S.r.l. It is strictly prohibited to reproduce, modify or use the trademark, drawings, models and patents owned by the company, without prior written consent.
Every order is saved in digital format, in accordance with the confidentiality and security criteria provided by GDPR 2016/679. The Purchaser undertakes to print and keep a copy of the agreement following completion of the purchase.
The written communications sent to the Supplier and any complaints may be sent to:
For disputes relating to agreements concluded with Consumers, the court of the Consumer’s place of residence or domicile shall have exclusive jurisdiction, if located in Italy; otherwise the Court of Monza shall have exclusive jurisdiction.
For disputes related to agreements concluded with Professionals, the Court of Monza shall have exclusive jurisdiction.
This agreement is written in Italian and is governed by Italian law. For any matter not expressly provided for herein, the applicable provisions of law shall apply, with particular reference to the Consumer Code, the Italian Civil Code and the Rome Regulations.
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